SHIPPING POLICY

Overview

This Shipping Policy governs all order processing, packaging, shipping, and delivery services for every purchase made on our official website, covering all product categories including socks, underwear, basic tops, and footwear. We implement unified, standardized global shipping rules for both domestic and international orders to deliver a stable, transparent, and reliable logistics experience for all global customers. By placing an order on our platform, you acknowledge and agree to all terms outlined in this Shipping Policy.

Order Processing Time

All confirmed and fully paid orders will undergo systematic verification, product inspection, professional packaging, and logistics arrangement within 1 to 3 working days. Our warehouse team strictly follows standardized processing procedures to ensure all products are carefully packed, intact, and qualified before shipment. Orders placed on holidays or peak shopping periods will still be processed within the same time frame to guarantee efficient order dispatch.

Global Delivery Timeframe

We maintain a consistent global delivery standard for all regions worldwide. There is no delivery time difference between domestic and international shipments. The unified standard delivery time for all orders is 6 to 12 working days after shipment departure. This stable delivery cycle applies to all valid orders under normal logistics and customs conditions.
Please note that delivery time may be slightly affected by uncontrollable objective factors, including regional customs inspection procedures, extreme weather conditions, local logistics operational delays, and other force majeure situations. Any minor delays caused by objective factors do not affect the validity of order processing and delivery services.

Expedited Delivery Service

To accommodate customers with urgent receiving demands, we provide optional expedited delivery services on the platform. Customers can select the expedited shipping option during checkout. Once the expedited service is confirmed, our team will prioritize your order processing, packaging, and dispatching procedures to accelerate the overall delivery progress, ensuring faster goods arrival compared with standard delivery.

Free Shipping Rule

We offer 100% global free shipping for all products and all orders on our website. There are no minimum order quantity requirements, no hidden shipping fees, no regional surcharges, and no additional logistics handling fees for any customer worldwide. All displayed product prices are exclusive of shipping costs, delivering a cost-effective and transparent shopping experience for every user.

Unified Currency Standard

All shipping-related settlement and product pricing on our platform adopts a unified USD currency standard. No other currency conversion fees or regional settlement fees will be charged. All logistics service rules and charging standards are consistent across global regions to ensure fair and unified service for every customer.

Order Delivery & Receipt Guidelines

Once your order is shipped, you will receive an official shipping notification with relevant logistics tracking information. You can check the real-time transportation status of your order through our official website. Please verify the package appearance and product integrity in a timely manner after receiving the goods. If you encounter abnormal situations such as package damage, missing items, or logistics suspension, please contact our customer support team promptly for assistance and solutions.

Shipping Exception Instructions

We are not responsible for delivery delays or failures caused by customer-side reasons, including incorrect or incomplete shipping address information, unreachable contact information, customer-initiated delivery rejection, and long-term unclaimed packages. For logistics abnormalities caused by our processing errors or product problems, our team will actively follow up and provide corresponding after-sales support in accordance with official policies.

Policy Updates

We reserve the right to update and optimize this Shipping Policy irregularly based on service upgrades, logistics channel adjustments, and industry standard changes. All revised terms will be officially published on our website and take effect immediately after publication. Your continued use of our website and continued placement of orders constitute your acceptance of the latest updated Shipping Policy.

Contact Support

If you have any inquiries regarding order processing, shipping progress, delivery time, expedited service details, or policy terms, please visit our Contact Us page. All official contact methods and email addresses are listed on the Contact Us page, and our professional customer service team will provide timely and professional responses and support.

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