CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the complete service standards, shopping rules, shipping arrangements, after-sales protection and service commitments applicable to all customers who purchase products on our official website. Covering our full range of products including socks, underwear, basic tops, and footwear, this policy aims to ensure a standardized, transparent, fair and reliable shopping experience for every global user. All services provided by our platform strictly follow unified operational standards to guarantee consistent service quality for domestic and international customers.

General Shopping Rules

Our platform adopts unified USD currency settlement for all commodities worldwide. All displayed product prices are final transaction prices with no hidden fees, additional handling fees or regional surcharges. We implement a global free shipping policy for all orders, and customers do not need to pay any shipping costs regardless of the order amount and delivery region. All shopping links and pricing rules are kept transparent and open to protect customers’ consumption rights and interests.

Order Processing & Shipping Policy

We adhere to efficient and standardized order processing procedures for all valid orders confirmed by payment. All orders will be sorted, packaged and shipped within 1 to 3 working days to ensure timely delivery of goods. To unify the global service standard, we provide consistent delivery arrangements for all domestic and international regions. The unified delivery time for all orders is 6 to 12 working days, covering all global shipping areas without regional difference in delivery cycle standards.
To meet the diverse needs of different customers, we also provide optional expedited delivery services. Customers who require faster goods receipt can choose the expedited service during the order process. Our logistics team will prioritize processing and dispatching expedited orders while ensuring the safety and integrity of products in transit, so as to shorten the overall delivery time effectively.

Return Service Policy

We provide a generous and customer-friendly return guarantee for all products on the platform. A 60-day return window is available for all orders starting from the date customers receive the goods. Customers can initiate a return application if the received products have quality defects, do not match the product description, or fail to meet personal wearing expectations under normal use scenarios.
All return applications need to comply with our unified return specifications. Products for return must be kept intact, with original packaging and accessories complete, unused and unwashed, so as to pass our official return verification. We strictly standardize the return review process to ensure the fairness and rationality of every return application.

Refund Processing Rules

After our warehouse receives, inspects and verifies the returned goods that meet the return policy requirements, we will launch the official refund procedure immediately. The whole refund processing cycle is 5 to 10 working days. The refund will be returned to the original customer payment account in full according to the actual payment amount.
Our after-sales team will track and follow up every refund order throughout the whole process. If there is any abnormal situation in the refund process, we will timely verify and solve the problem to ensure that customers can receive the refund smoothly within the specified cycle. All refund processes are standardized and transparent, and customers can check the order status in real time through the platform.

Customer Service Commitment

We always take customer experience as the core of service operation, and insist on providing professional, efficient and patient service for every customer. Our customer service team has received professional training to accurately answer product consultation, order status inquiry, policy interpretation, after-sales problem handling and other related questions.
We continuously optimize our service system and upgrade service details according to customer feedback, strive to solve all shopping-related problems for customers in a timely manner, and create a stable, reassuring and high-quality one-stop shopping service environment for global users.

Contact Support

If you have any questions about our service policies, product details, order processing, return and refund procedures, or have any service suggestions, please refer to our Contact Us page. All official contact channels and dedicated email addresses are fully displayed on the Contact Us page. Our customer service team will respond to your inquiries and requests as soon as possible to provide you with effective support and solutions.

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