REFUND POLICY

Overview

This Refund Policy clearly defines the standardized rules, eligibility criteria, processing procedures, and timeframes for all return and refund requests placed on our official website. This policy applies to all product categories sold on our platform, including socks, underwear, basic tops, and footwear. We formulate transparent and customer-oriented refund rules to protect the legitimate rights and interests of every global customer, ensuring all after-sales procedures are fair, standardized, and efficient. By placing an order on our website, you fully agree to the terms stated in this Refund Policy.

General Eligibility for Returns & Refunds

We provide a universal 60-day return and refund window for all orders. The valid return period starts from the date when customers successfully receive their purchased goods. Customers are eligible to apply for a return and full refund if the products meet the following conditions: products have manufacturing quality defects, inconsistent with the website product description, damaged during logistics transportation, or fail to meet normal daily wearing standards.
All returned items must be kept in unused, unwashed, undamaged, and resalable condition. The original product packaging, labels, tags, and accessories must be complete and intact. We reserve the right to reject return applications if the products are worn, stained, artificially damaged, or lack original accessories and packaging due to personal reasons.

Shipping & Fee Rules for Refund Orders

Our platform implements a global free shipping policy for all original orders, with no delivery fees charged to customers. For eligible return and refund orders caused by product quality problems or our official errors, we will bear the corresponding return-related handling fees in accordance with official rules. For returns initiated due to personal preference or personal reasons that do not involve product quality issues, customers shall be responsible for the relevant return shipping costs.
No hidden fees, handling fees, or deduction fees will be arbitrarily charged during our official refund processing. All refund amounts are calculated strictly in accordance with the actual payment amount of the order and official policy standards.

Refund Processing Timeframe

After we receive, inspect, and verify your returned goods and confirm that the items fully comply with our return and refund eligibility rules, we will initiate the official refund process immediately. The standard refund processing cycle is 5 to 10 working days.
The total refund arrival time may be slightly affected by the processing cycle of your payment institution and bank system. Our after-sales team will track every refund order in real time to ensure the refund is completed within the specified time limit. Customers can check the latest status of return and refund orders through the order page on our official website.

Approved Refund Types

We provide two standardized refund methods for eligible orders: full refund and partial refund. For orders with overall product quality problems or serious non-compliance with product descriptions, we support full refund after the complete return of goods. For individual defective items in a single order or partial product problems that do not require overall return, we provide partial refund solutions after official verification, which can effectively meet customers’ diverse after-sales needs.
All refund applications will be reviewed and confirmed by our professional after-sales team to ensure the rationality and accuracy of the refund scheme and amount.

Order Shipping Rules & Refund Explanations

All orders on our platform will be shipped within 1 to 3 working days after payment confirmation, with a unified global delivery time of 6 to 12 working days for both domestic and international orders. Expedited delivery services are also available for customers with urgent needs. Normal delivery cycle delays caused by objective logistics factors do not support unconditional refund applications, but our team will actively track abnormal logistics orders and provide reasonable after-sales solutions for special situations.

Non-Refundable Situations

We reserve the right to reject refund applications for the following situations: return applications exceeding the 60-day valid return period; products damaged, worn, or polluted due to personal use and improper storage; artificial damage, private modification, or disassembly of products; inability to provide valid order information and product proof; returns and refunds for violation of platform shopping rules.

Policy Updates

We reserve the right to adjust and update this Refund Policy irregularly according to platform operation optimization, service upgrade, and industry standard changes. The latest policy content will be published and displayed on our official website page in a timely manner. The updated terms will take effect immediately after publication. Continued use of our website and continued purchase of our products will be deemed as acceptance of the latest Refund Policy.

Contact Support

If you have any questions about return eligibility, refund processing cycles, fee rules, order after-sales progress, or policy interpretation, please visit our Contact Us page. All official contact channels and dedicated email addresses are displayed on the Contact Us page. Our professional after-sales customer service team will respond to your inquiries and process your legitimate after-sales requests in a timely manner.

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